Customer Service Analyst
Endowus
Posted
3 weeks ago
Singapore, Singapore
Remote
SGD 4K
Junior Level
Full Time
Sema Summary
The Customer Service Analyst at Endowus will be responsible for analyzing customer interactions and improving service quality. This role involves tracking service metrics, collaborating with various teams, and reaching out to customers for feedback. Ideal for individuals with a background in customer service or analysis, the position offers an opportunity to make impactful changes in customer experience. The job is hybrid, based in Singapore, making it convenient for local candidates.
About Company
Endowus is a financial services company focused on providing innovative solutions for managing investments and improving customer wealth management experiences.
Core Requirements
- Bachelor's degree in Finance or related field
- Experience in customer service or analysis
- Strong communication skills
- Proficiency in data analysis tools
- Ability to work collaboratively in teams
Responsibilities
- Analyze customer service metrics and trends.
- Collaborate with teams to enhance service quality.
- Reach out to customers for feedback surveys.
- Identify areas for improvement in service processes.
- Ensure accurate documentation of customer interactions.
- Provide insights and reports to management.
- Assist in training staff on customer service best practices.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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