Customer Service Analyst
NatWest Group
Posted
yesterday
Bengaluru, Karnataka, India
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
As a Customer Service & Operations Analyst at NatWest Group, you will be responsible for investigating customer queries and understanding their needs. This role requires strong customer service abilities and excellent communication skills to handle transactions and maintain relationships with customers and businesses. You will also support process improvements, ensuring efficient service delivery. The position is based in Bengaluru, India, and is at a senior analyst level.
About Company
NatWest Group is a leading bank focused on turning possibilities into progress while supporting businesses and communities in the UK. They offer a wide range of banking services and prioritize understanding customer needs in a rapidly changing world.
Core Requirements
- Bachelor's degree or equivalent
- Strong customer service skills
- Excellent communication abilities
- Ability to work in a fast-paced environment
- Organizational skills for deadline management
Responsibilities
- Respond promptly to customer queries.
- Authorise and investigate transactions.
- Collect and analyze information from customers.
- Review processes for automation opportunities.
- Support training and knowledge sharing in the team.
- Maintain an understanding of industry trends.
- Develop relationships with internal stakeholders.
Must Have skills
Nice To Have Skills
Job Keywords
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