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Customer Service Ambassador
PALAZZO - Sheraton Saigon Grand Opera Hotel
Posted
3 weeks ago

Ho Chi Minh City, Vietnam

Onsite

VND 15M

Entry Level

Full Time

Job Categories

Customer Service Hospitality Telemarketing Management

Match

Skills

Experience

Industry

Sema Summary

The Customer Service Ambassador provides exceptional service to guests and represents Palazzo Club positively. Responsibilities include managing customer interactions and promoting membership enrollment.

About Company

Palazzo Club Management is a premier destination in the e-gaming industry, located in the Sheraton Saigon Grand Opera Hotel, offering a luxurious gaming experience.

Core Requirements

Bachelor’s Degree in Business or Marketing
Experience in a Casino/Hotel environment
Fluent in English and preferably another language
Strong knowledge of hospitality and service standards
Ability to handle phone calls professionally

Responsibilities

Provide excellent customer service to guests.
Manage the Palazzo Club Desk and assist with membership enrollment.
Attend daily briefings for updates and information sharing.
Meet and greet players on the Palazzo Club floor.
Handle customer requests, complaints, and concerns.
Conduct telemarketing programs based on CRM lists.
Maintain detailed records of customer accounts.

Must Have skills

Customer service skillsCommunication skillsFluency in EnglishKnowledge of hospitality standardsTelemarketing skills

Job Keywords

Customer ServiceHospitalityTelemarketingCasinoMembership

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