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Customer Service Agent
American Express
Posted
last week

Bangkok, Bangkok City, Thailand

Remote

THB 60K

Mid Level

Contract

Job Categories

Customer Service Finance Management Administration

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Sema Summary

This role focuses on delivering exceptional customer service through various communication channels. The position requires strong multitasking abilities and a commitment to customer satisfaction.

About Company

American Express is a globally integrated payments company known for supporting financial confidence and delivering exceptional customer experiences. With over 175 years of innovation, they emphasize resilience and backing for both customers and employees.

Core Requirements

Bachelor's Degree in Business Administration
3+ years in customer service
Excellent communication skills in English
Strong analytical abilities
Proficiency in Microsoft Office

Responsibilities

Provide exceptional customer service via phone and email.
Process credit card applications for new or existing customers.
Ensure compliance with Risk, Compliance, and Fraud criteria.
Document application information accurately.
Optimize relationship care strategies.
Handle customer inquiries with professionalism.
Navigate multiple systems for customer service excellence.

Benifits

Competitive base salaries
Bonus incentives
Medical benefits
Flexible working model
Career development

Must Have skills

Customer service skillsCommunication skillsAnalytical skillsMultitaskingProficiency in Microsoft Office

Job Keywords

Customer ServiceCommunicationAnalysisMicrosoft OfficeProblem Solving

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