Customer Service Agent
Concentrix
Posted
3 weeks ago
Jakarta, Indonesia
Onsite
IDR 5M
Entry Level
Full Time
Sema Summary
Join Concentrix as a Customer Service Agent to support European and US travelers. This role involves providing live chat assistance for travel inquiries and bookings.
About Company
Concentrix is a global technology and services leader that powers the world’s best brands, focusing on human-centered and tech-powered solutions.
Core Requirements
- Excellent English proficiency
- 1 year customer service experience
- Strong problem-solving skills
- Attention to detail
- Willingness to work night shifts
Responsibilities
- Provide live chat support to customers
- Manage reservations and bookings
- Handle booking modifications
- Resolve customer issues
- Maintain customer satisfaction
- Work on a rotational shift schedule
- Assist with travel inquiries
Benifits
- Competitive salary
- Attractive benefits package
- Career growth opportunities
- Dynamic work environment
- Professional development
Must Have skills
Job Keywords
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