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Customer Service Agent
Etihad
Posted
2 weeks ago

Ho Chi Minh City

Onsite

USD 5K

Junior Level

Full Time

Job Categories

Customer Service Support Travel Hospitality

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Sema Summary

As a Customer Service Agent at Etihad, you will be responsible for managing customer inquiries and providing high-quality support. The role requires strong communication skills and a good understanding of customer service principles. Candidates should ideally have some experience in a customer-facing role. This is a full-time, on-site position located in Ho Chi Minh City, Vietnam. Successful candidates will contribute to enhancing customer satisfaction while representing a leading airline.

About Company

Etihad is a major airline based in the United Arab Emirates, known for providing premium travel experiences and exemplary customer service.

Core Requirements

High school diploma or equivalent
Strong communication skills
Customer service experience
Ability to work in a team
Basic problem-solving skills

Responsibilities

Assist customers with inquiries
Provide information about flights
Handle customer complaints
Manage booking changes
Maintain accurate customer records
Collaborate with team members
Ensure high customer satisfaction

Must Have skills

CommunicationProblem-solvingTeamworkCustomer serviceAdaptability

Nice To Have Skills

MultilingualSales skillsConflict resolutionTechnical proficiency

Tools Knowledge Requried

CRM softwareBooking systemsCommunication tools

Job Keywords

customer supportservice agentairlineHo Chi MinhVietnam

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