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TELUS

Customer Service Advisor

TELUS

Posted

14 hours ago

Metro Manila

Onsite

PHP 33K

Full Time

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Sema Summary

As a Customer Service Advisor at TELUS, you will be responsible for providing excellent service to customers in Metro Manila. This full-time position involves addressing inquiries and resolving issues to ensure customer satisfaction. While specific experience levels are not mentioned, strong communication skills and the ability to handle calls effectively are essential. The role offers a competitive salary of up to PHP33,000 monthly, making it an attractive opportunity for individuals in the customer service sector.

About Company

TELUS is a leading telecommunications company focused on delivering exceptional customer experiences and innovative solutions.

Core Requirements

  • High school diploma
  • Excellent communication skills
  • Customer service experience
  • Ability to work in a team
  • Problem-solving skills

Responsibilities

  • Provide support to customers via phone
  • Address customer inquiries and concerns
  • Resolve issues in a timely manner
  • Document customer interactions
  • Assist with product information
  • Maintain a high level of customer satisfaction
  • Collaborate with team members

Must Have skills

CommunicationCustomer serviceProblem-solvingTeamworkActive listening

Nice To Have Skills

Multilingual skillsTechnical knowledgeCRM software experience

Job Keywords

Customer ServiceSupportAdvisorCommunicationProblem-solving

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