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Customer Retention Specialist
TalentPop App
Posted
yesterday

Cotabato, BARMM, Philippines

Remote

PHP 30K

Full Time

Job Categories

Customer Support Remote Sales Management

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Sema Summary

As a Customer Retention Specialist at TalentPop App, you will focus on enhancing customer loyalty and minimizing churn rates. This full-time role requires excellent communication skills and the ability to analyze customer feedback effectively. While specific experience level is not stated, relevant experience in customer support or sales would be beneficial. The position is remote, providing flexibility to work from anywhere. The estimated salary is PHP30,000 per month.

About Company

TalentPop App specializes in customer engagement and retention strategies, serving clients with effective solutions to enhance customer loyalty.

Core Requirements

Strong communication skills
Experience in customer service
Ability to analyze data
Problem-solving skills
Education in relevant field

Responsibilities

Engage with customers to understand their needs
Analyze retention data and trends
Develop strategies to reduce churn
Collaborate with sales and support teams
Manage customer feedback and surveys
Implement customer loyalty programs
Provide updates to management on retention strategies

Must Have skills

CommunicationAnalysisProblem-solvingCustomer serviceData analysis

Nice To Have Skills

Sales experienceCRM softwareMarketing skillsTeam collaborationTime management

Tools Knowledge Requried

CRM softwareData analytics toolsCommunication platforms

Job Keywords

Customer RetentionSupportAnalysisLoyalty ProgramsCustomer Feedback

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