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Customer Retention Specialist
TalentPop App
Posted
yesterday

Iloilo, Western Visayas, Philippines

Remote

PHP 30K

Entry Level

Full Time

Job Categories

Customer Support Retention Sales Marketing

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Sema Summary

The Customer Retention Specialist will focus on improving customer loyalty and engagement for TalentPop App. This role requires strong communication and problem-solving skills to address customer concerns effectively. The position offers a full-time remote opportunity aimed at enhancing customer satisfaction and retention strategies. A candidate with experience in customer support and retention will be essential for success in this role.

About Company

TalentPop App focuses on customer engagement and retention, providing solutions to enhance customer loyalty for businesses.

Core Requirements

Bachelor's degree in relevant field
Understanding of customer retention strategies
Strong communication skills
Problem-solving abilities
Experience in customer service

Responsibilities

Manage customer inquiries effectively
Develop retention strategies
Analyze customer feedback
Enhance customer engagement
Collaborate with sales and marketing teams
Monitor retention metrics
Address customer issues promptly

Must Have skills

CommunicationProblem-solvingCustomer serviceAnalytical skillsRetention strategies

Nice To Have Skills

Marketing knowledgeSales techniquesData analysisTeam collaborationTime management

Job Keywords

customer retentioncustomer servicecommunicationsupportengagement

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