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Customer Retention Specialist
TalentPop App
Posted
yesterday

Baguio City, Cordillera Admin Region, Philippines

Remote

PHP 30K

Full Time

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Customer Support Sales Marketing Remote

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Sema Summary

The Customer Retention Specialist role at TalentPop App focuses on improving customer satisfaction and loyalty. The position emphasizes communication, problem-solving, and proactive engagement with customers to enhance their experience. A customer-centric background will be beneficial. This is a remote, full-time position based in the Philippines.

About Company

TalentPop App specializes in enhancing customer experiences through effective retention strategies.

Core Requirements

High school diploma or equivalent
Experience in customer service
Strong communication skills
Ability to work remotely
Proficiency in retention strategies

Responsibilities

Engage with customers to ensure satisfaction
Implement retention strategies
Monitor customer feedback
Resolve customer issues promptly
Analyze customer behavior data
Collaborate with the marketing team
Provide insights for product improvements

Must Have skills

Customer serviceCommunicationProblem-solvingData analysisTime management

Nice To Have Skills

CRM softwareMarketing knowledgeTeam collaborationAdaptabilityMultilingual

Job Keywords

customer retentioncustomer satisfactioncommunication skillsremote workproblem-solving

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