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Customer Retention Specialist
TalentPop App
Posted
yesterday

Delhi, Delhi, India

Remote

INR 40K

Full Time

Job Categories

Customer Support Marketing Sales Retention

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Sema Summary

The Customer Retention Specialist role at TalentPop App focuses on improving customer relationships and retention strategies. This position involves engaging with customers to understand their needs and ensuring satisfaction with the service. Ideal candidates should possess strong communication skills and an understanding of customer service principles. This is a remote full-time opportunity based in Delhi, India. The salary is estimated at INR 40,000 per month.

About Company

TalentPop App is focused on enhancing customer engagement and retention through innovative solutions.

Core Requirements

Excellent communication skills
Customer service experience
Problem-solving abilities
Familiarity with retention strategies
Ability to work remotely

Responsibilities

Engage with customers to gather feedback
Develop and implement retention strategies
Analyze customer data for insights
Monitor customer satisfaction
Assist in resolving customer issues
Collaborate with the sales team
Provide support for customer inquiries

Must Have skills

CommunicationCustomer serviceProblem-solvingData analysisRetention strategies

Nice To Have Skills

Sales experienceTechnical skillsTeam collaborationRemote work experienceEmpathy

Job Keywords

customer retentioncustomer servicecommunicationproblem-solvingdata analysis

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