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Customer Retention Specialist
TalentPop App
Posted
yesterday

Bacolod, Western Visayas, Philippines

Remote

PHP 30K

Mid Level

Full Time

Job Categories

Customer Support Sales Remote Engagement

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Sema Summary

The Customer Retention Specialist role involves engaging with customers to enhance their experience and increase loyalty. This position requires a mid-level professional who can effectively communicate with clients and manage retention strategies. The job is fully remote and offers the chance to work with a dynamic team. Additionally, a competitive salary is provided. Ideal candidates should have experience in customer support and engagement.

About Company

TalentPop App specializes in customer support solutions, aiming to improve client satisfaction and retention through dedicated service.

Core Requirements

Experience in customer service
Strong communication skills
Ability to analyze customer behavior
Knowledge of retention strategies
Problem-solving capabilities

Responsibilities

Engage with customers to improve experience
Develop and implement retention strategies
Analyze customer feedback for improvements
Coordinate with support teams for issue resolution
Monitor customer satisfaction metrics
Communicate effectively with clients
Provide insights for customer engagement

Must Have skills

Communication skillsAnalytical skillsCustomer service experience

Nice To Have Skills

Problem-solvingTeam collaboration

Job Keywords

customer retentioncustomer engagementsupport specialistcommunicationproblem-solving

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