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Customer Retention Specialist
TalentPop App
Posted
yesterday

Quezon City, National Capital Region, Philippines

Remote

PHP 30K

Full Time

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Customer Support Sales Marketing Remote

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Sema Summary

As a Customer Retention Specialist at TalentPop App, you will focus on enhancing customer loyalty and reducing churn. Your role will involve analyzing customer feedback to develop strategies for retention and improving engagement. You will need to establish optimal communication channels and monitor key performance indicators related to customer retention. This position is remote and offers a full-time employment opportunity with a competitive salary.

About Company

TalentPop App is a company focused on improving customer engagement and loyalty through innovative retention strategies.

Core Requirements

Bachelor's degree or equivalent experience.
Experience in customer retention.
Strong analytical skills.
Excellent communication skills.
Familiarity with CRM tools.

Responsibilities

Analyze customer feedback and behavior.
Develop retention strategies to reduce churn.
Enhance customer engagement initiatives.
Optimize communication channels for clients.
Monitor and report on retention KPIs.
Collaborate with marketing teams.
Conduct regular follow-ups with customers.

Must Have skills

Analytical skillsCommunication skillsCustomer serviceCRM experienceProblem-solving

Nice To Have Skills

Marketing knowledgeSales experienceData analysisProject managementTeam collaboration

Tools Knowledge Requried

CRMGoogle AnalyticsEmail marketing softwareProject management tools

Job Keywords

Customer RetentionLoyaltyEngagementAnalysisSupport

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