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Customer Retention Specialist
TalentPop App
Posted
yesterday

Metro Manila

Remote

PHP 30K

Full Time

Job Categories

Customer Support Remote Sales Marketing

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Sema Summary

The Customer Retention Specialist role at TalentPop App involves strategies to enhance customer satisfaction and loyalty. The position requires a proactive approach to engaging and retaining clients through effective communication and problem-solving skills. This remote, full-time role is suitable for candidates who can work independently and are committed to achieving results. Responsibilities will include managing customer relationships and analyzing performance metrics.

About Company

TalentPop App focuses on providing exceptional customer service solutions to enhance client satisfaction.

Core Requirements

Bachelor's degree preferred
Experience in customer service
Strong communication skills
Analytical thinking
Proficiency in CRM tools

Responsibilities

Engage with customers to assess satisfaction
Develop retention strategies based on feedback
Analyze customer behavior data
Implement customer outreach initiatives
Collaborate with teams to enhance service quality
Monitor retention metrics and report performance
Develop training materials for customer interactions

Must Have skills

CommunicationAnalytical skillsCRM proficiencyProblem-solvingCustomer service

Nice To Have Skills

Marketing knowledgeData analysisProject managementTeam collaborationDetail-oriented

Tools Knowledge Requried

CRM SoftwareMicrosoft OfficeSurvey ToolsData Analysis ToolsCommunication Platforms

Job Keywords

Customer RetentionClient EngagementCustomer SupportRetention StrategiesData Analysis

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