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Customer Retention Specialist
TalentPop App
Posted
yesterday

Philippines

Remote

PHP 50K

Entry Level

Full Time

Job Categories

Customer Retention Marketing E-commerce Consulting

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Sema Summary

As a Customer Retention Specialist at TalentPop App, you will focus on reducing churn and boosting Customer Lifetime Value (CLV) for e-commerce brands. This role requires experience and expertise in retention strategies, loyalty programs, and email/SMS campaigns. Candidates should possess strong analytical skills and the ability to thrive in a remote, high-performance environment. Benefits include competitive health coverage, paid time off, and the potential for performance-based incentives.

About Company

TalentPop App specializes in helping e-commerce brands enhance customer loyalty and maximize profitability. With a commitment to sustainable growth, they focus on turning first-time buyers into lifelong customers.

Core Requirements

1+ years experience in Customer Retention
Proficient in e-commerce retention metrics
Strong analytical skills
Experience with CRM tools
Tech-savvy with marketing platforms

Responsibilities

Develop multi-channel retention strategies
Conduct churn analysis and targeted interventions
Design winback campaigns for lapsed customers
Oversee loyalty program performance
Optimize subscription lifecycle management
Track retention KPIs using CRM tools
Segment audiences for targeted marketing

Benifits

Comprehensive health coverage
Paid time off
Commissions
Performance bonuses

Must Have skills

Analytical skillsCRM proficiencyRetention strategiesE-commerce experienceCommunication skills

Nice To Have Skills

Tech-savvyData interpretationEmail marketingLoyalty program managementSelf-starter attitude

Tools Knowledge Requried

KlaviyoReChargeHubSpotSalesforce Marketing CloudCRM tools

Job Keywords

Customer retentionLoyalty programsE-commerceChurn analysisMarketing

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