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Customer Retention Specialist
TalentPop App
Posted
yesterday

Hyderabad, Telangana, India

Remote

INR 30K

Full Time

Job Categories

Customer Retention Support Sales Marketing

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Sema Summary

The Customer Retention Specialist role at TalentPop App involves enhancing customer satisfaction and loyalty through effective retention strategies. Candidates will be responsible for addressing customer queries and issues while implementing retention initiatives. Strong communication skills and previous experience in customer service or support roles are essential. This full-time position is remote, allowing flexibility in work location. A competitive salary of INR 30,000 per month is offered.

About Company

TalentPop App focuses on improving customer engagement and retention through innovative support solutions. The company prioritizes customer satisfaction and employs skilled professionals to enhance user experiences.

Core Requirements

Experience in customer service
Strong communication skills
Problem-solving abilities
Ability to work independently
Familiarity with CRM tools

Responsibilities

Address customer inquiries promptly
Develop and implement retention strategies
Analyze customer feedback for improvement
Collaborate with other departments
Track retention metrics and report
Create training materials for new hires
Maintain documentation of customer interactions

Must Have skills

CommunicationProblem-solvingCustomer serviceAnalytical skillsTime management

Nice To Have Skills

CRM softwareData analysisTeam collaborationAdaptabilityMultitasking

Tools Knowledge Requried

CRMEmailChat software

Job Keywords

customer retentionsupportengagementloyaltycommunication

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