Customer Relationship Manager
Globe Telecom
Posted
3 weeks ago
Taguig, National Capital Region, Philippines
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The Customer Relationship Manager at Globe Telecom is responsible for building and maintaining strong client relationships. This role focuses on client satisfaction, retention, and loyalty through effective communication and service delivery.
About Company
Globe Telecom is a leading telecommunications company in the Philippines, providing a wide range of services including mobile, broadband, and digital solutions. The company is committed to sustainability and enhancing customer experiences.
Core Requirements
- 5+ years in sales or account management
- Experience in B2B environments
- Bachelor’s Degree in Any Field
- Strong communication skills
- Ability to analyze client metrics
Responsibilities
- Develop and nurture client relationships
- Focus on client retention and satisfaction
- Serve as the main point of contact for clients
- Identify upselling and cross-selling opportunities
- Handle client complaints and issue resolution
- Monitor client satisfaction metrics
- Conduct client feedback surveys
Must Have skills
Job Keywords
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