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Customer Relationship Manager
Iris Cosmetics
Posted
last week

Ahmedabad, Gujarat, India

Onsite

INR 45K

Entry Level

Full Time

Job Categories

Customer Management Retail Sales Support

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Sema Summary

The Customer Relationship Manager role at Iris Cosmetics focuses on ensuring customer satisfaction and managing order-related inquiries. Responsibilities include verifying orders, addressing customer queries, and collaborating with logistics to reduce return-to-origin rates.

About Company

Iris Cosmetics specializes in beauty and personal care products, focusing on delivering quality and customer satisfaction.

Core Requirements

Bachelor's degree in a related field.
Strong communication skills.
Experience in customer service.
Proficiency in handling customer inquiries.
Ability to work in a fast-paced environment.

Responsibilities

Verify customer details and confirm orders via calls or messages.
Address customer queries related to order status.
Contact customers regarding failed delivery attempts.
Assist customers with abandoned cart situations.
Identify reasons for non-delivery and attempt re-dispatch.
Work with logistics to enhance order fulfillment rates.
Maintain accurate records of customer interactions.

Must Have skills

Customer serviceCommunicationProblem-solvingTime managementAttention to detail

Job Keywords

Customer Relationship ManagementCustomer ServiceOrder ProcessingLogistics CoordinationRetail Management

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