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Customer Relations Staff
Semesteria
Posted
3 weeks ago

Jakarta, Indonesia

Onsite

IDR 5M

Junior Level

Full Time

Job Categories

Customer Support Sales Service Communications

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Industry

Sema Summary

The Customer Relations Staff role involves direct interaction with customers to address inquiries and resolve issues. Applicants should have strong communication and problem-solving skills, with an emphasis on providing quality service. This position is ideal for individuals looking to develop their careers in customer support within a dynamic environment. On-site work in Jakarta is mandatory for this full-time role.

About Company

Semesteria is dedicated to fostering a customer-centric environment, ensuring high standards of service delivery. We focus on building lasting relationships with our customers through efficient support and engagement.

Core Requirements

High school diploma or equivalent
Excellent communication skills
Experience in customer service
Problem-solving abilities
Team collaboration skills

Responsibilities

Respond to customer inquiries in a timely manner
Handle customer complaints and provide solutions
Maintain accurate customer records
Communicate effectively with team members
Assist in improving customer service processes
Gather customer feedback for service enhancement
Promote company products and services

Must Have skills

CommunicationProblem-solvingEmpathyOrganizationTeamwork

Nice To Have Skills

CRM softwareSales experienceMultilingual abilitiesTime managementAdaptability

Tools Knowledge Requried

CRMEmailPhone systemDatabase

Job Keywords

customer servicesupportrelationscommunicationproblem-solving

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