Customer Relations Specialist
Fusion CX
Posted
last week
Kolkata
Onsite
INR 30K
Full Time
Sema Summary
The Customer Relations Specialist will handle customer interactions, ensuring exceptional service delivery. This role involves utilizing technology and personal touch to effectively address customer needs.
About Company
Fusion CX specializes in enhancing customer experience through innovative technology and personalized service. With a global presence and a diverse workforce, they deliver tailored solutions across various industries.
Core Requirements
- Bachelor's degree or equivalent experience
- Strong communication skills
- Ability to work in a team
- Conflict resolution skills
- Experience in customer service
Responsibilities
- Interact with customers via phone and email.
- Resolve customer issues in a timely manner.
- Gather customer feedback to improve services.
- Collaborate with internal teams to enhance customer satisfaction.
- Document interactions and maintain customer records.
- Educate customers about product offerings.
- Meet performance metrics and handle high call volumes.
Must Have skills
Job Keywords
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