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Customer Relations Specialist
VICTION.ID
Posted
yesterday

Gambir, Jakarta

Onsite

IDR 5M

Full Time

Job Categories

Customer Relations Support Sales Service

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Sema Summary

As a Customer Relations Specialist at VICTION.ID, you will be responsible for managing customer interactions and ensuring high levels of customer satisfaction. The role involves addressing customer inquiries, resolving issues, and facilitating communication between customers and the company. This position requires strong interpersonal skills and the ability to handle customer feedback effectively. Based in Gambir, Jakarta, this is a full-time on-site role that values excellent customer service.

About Company

VICTION.ID is a customer-centric organization focused on providing exceptional service and building strong customer relationships.

Core Requirements

Excellent communication skills
Strong problem-solving abilities
Experience in customer service
Ability to work in a team
High school diploma or equivalent

Responsibilities

Respond to customer inquiries promptly
Resolve customer complaints effectively
Maintain accurate customer records
Provide product information to customers
Facilitate communication between customers and staff
Analyze customer feedback for improvements
Assist in customer onboarding processes

Must Have skills

CommunicationProblem-solvingCustomer serviceTeamworkRecord-keeping

Nice To Have Skills

CRM softwareData analysisSales skillsConflict resolutionTime management

Tools Knowledge Requried

CRM softwareMicrosoft OfficePhone systemsEmailSocial media

Job Keywords

Customer relationsCustomer serviceSupportSalesCommunication

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