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Customer Relations Officer
SOLID GROUP
Posted
yesterday

Tanah Abang, Jakarta

Onsite

IDR 5M

Full Time

Job Categories

Customer Support Sales Admin Service

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Sema Summary

The Customer Relations Officer at SOLID GROUP, located in Tanah Abang, Jakarta, is responsible for managing customer inquiries, providing support, and ensuring satisfaction. The role is full-time and requires strong interpersonal skills. Candidates should be able to handle customer interactions effectively and contribute to the overall customer service strategy. While specific experience requirements aren't listed, an enthusiasm for customer support is essential.

About Company

SOLID GROUP is focused on delivering exceptional customer service and maintaining strong client relationships. The company prides itself on its commitment to fostering positive interactions between customers and the brand.

Core Requirements

Strong communication skills
Problem-solving ability
Customer service experience
Ability to work in a team
High school diploma or equivalent

Responsibilities

Manage customer inquiries
Provide support and solutions
Maintain customer records
Coordinate with internal teams
Respond to customer feedback
Ensure high levels of customer satisfaction
Assist in developing customer service strategies

Must Have skills

CommunicationCustomer ServiceProblem SolvingTeamworkRecord Keeping

Nice To Have Skills

Sales SkillsTime ManagementConflict Resolution

Tools Knowledge Requried

CRM SoftwareEmailPhone Systems

Job Keywords

Customer RelationsCustomer SupportCommunication SkillsProblem SolvingTeam Player

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