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Customer Relation Officer
PT. Victory International
Posted
3 weeks ago

South Jakarta, Jakarta

Onsite

IDR 5M

Junior Level

Full Time

Job Categories

Customer Service Support Sales Administration

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Industry

Sema Summary

As a Customer Relation Officer, you will be tasked with managing customer queries and enhancing customer satisfaction. This role requires strong communication skills, a focus on customer service, and the ability to work well in a team. Operating from South Jakarta, you will be part of a dynamic environment aiming to provide excellent service. This position is suitable for individuals with some experience in customer support and a passion for helping others.

About Company

PT. Victory International is a client-focused organization based in Jakarta, dedicated to providing exceptional customer service and support. We strive to foster a welcoming environment for both employees and clients.

Core Requirements

Bachelor's degree or equivalent
Strong communication skills
Customer service experience
Problem-solving abilities
Teamwork orientation

Responsibilities

Manage customer inquiries effectively.
Provide accurate product information and assistance.
Resolve customer complaints in a timely manner.
Maintain detailed records of customer interactions.
Collaborate with team members to enhance service quality.
Assist in the development of customer feedback strategies.
Monitor customer satisfaction and report trends.

Must Have skills

CommunicationCustomer ServiceProblem-solvingTeamworkTime Management

Nice To Have Skills

Sales SkillsMultilingualNegotiationTechnical UnderstandingAdaptability

Tools Knowledge Requried

CRM SoftwareMicrosoft OfficeCommunication ToolsData Entry Systems

Job Keywords

customer servicecommunicationsupportproblem-solvingteamwork

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