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Customer Relation Officer
VICTION.ID
Posted
2 weeks ago

Jakarta, Indonesia

Onsite

IDR 6M

Junior Level

Full Time

Job Categories

Customer Support Sales Communication Management

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Sema Summary

As a Customer Relation Officer at VICTION.ID, you will be responsible for managing customer interactions and ensuring their satisfaction with our services. This is a full-time position based in Jakarta, Indonesia, ideally suited for junior professionals looking to grow in customer service. Responsibilities will include handling inquiries, resolving issues, and maintaining customer relationships. The role requires excellent communication skills and a proactive approach to customer engagement.

About Company

VICTION.ID specializes in providing innovative solutions and exceptional customer experiences in various sectors. The company values customer satisfaction and aims to foster lasting relationships.

Core Requirements

Bachelor's degree in a relevant field
Proficiency in written and spoken English
Strong communication skills
Ability to handle customer complaints
Basic knowledge of customer relationship management (CRM) systems

Responsibilities

Manage customer inquiries and feedback
Resolve complaints in a timely manner
Support the sales team with customer interactions
Maintain accurate customer records
Perform follow-ups on customer interactions
Collaborate with other departments for customer satisfaction
Prepare reports on customer engagement metrics

Must Have skills

CommunicationProblem SolvingCRM SystemsConflict ResolutionTime Management

Nice To Have Skills

Sales SkillsData AnalysisMultilingual AbilitiesCustomer Service KnowledgeTeam Collaboration

Tools Knowledge Requried

Microsoft OfficeCRM SoftwareCommunication Tools

Job Keywords

Customer ServiceClient RelationsSupportSalesCommunication

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