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Customer Relation Officer
PT Victory International
Posted
2 days ago

Jakarta

Onsite

IDR 5M

Full Time

Job Categories

Customer Support Sales Administration Communications

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Sema Summary

As a Customer Relation Officer at PT Victory International in Jakarta, you will be responsible for managing customer interactions and maintaining high satisfaction levels. The role involves addressing customer inquiries, providing assistance, and fostering relationships with clients. Ideal candidates should possess strong communication skills, have a customer-centric mindset, and be adept at problem-solving. This is a full-time on-site position with opportunities for growth and development.

About Company

PT Victory International specializes in delivering exceptional customer service and solutions, aiming to enhance the customer experience.

Core Requirements

Strong communication skills
Customer service experience
Problem-solving abilities
Ability to work in a team
High school diploma or equivalent

Responsibilities

Manage customer inquiries and complaints.
Ensure customer satisfaction and retention.
Provide information about products and services.
Assist in resolving customer issues.
Document customer interactions and feedback.
Collaborate with team members to improve service.
Participate in training and development activities.

Must Have skills

CommunicationCustomer serviceProblem-solvingTeamworkAdaptability

Nice To Have Skills

Conflict resolutionTime managementSales techniquesTechnical proficiencyInterpersonal skills

Tools Knowledge Requried

CRM softwareEmailPhone systemsMicrosoft OfficeChat systems

Job Keywords

Customer serviceCommunicationSupportClient relationsProblem-solving

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