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Customer Relation Officer
VICTION.ID
Posted
2 days ago

Gambir, Jakarta

Onsite

IDR 5M

Full Time

Job Categories

Customer Support Sales Communication Admin

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Sema Summary

As a Customer Relation Officer at VICTION.ID, you will be responsible for managing customer interactions and ensuring high levels of customer satisfaction. You will engage with customers directly to address inquiries and resolve issues effectively. Strong communication and interpersonal skills are required to excel in this role. This position is based on-site in Gambir, Jakarta, with a full-time employment structure. A passion for customer service will be beneficial.

About Company

VICTION.ID is committed to providing exceptional customer service and fostering strong relationships with clients to enhance their experience.

Core Requirements

High school diploma or equivalent
Experience in customer service or sales
Strong communication skills
Ability to resolve conflicts
Familiarity with CRM systems

Responsibilities

Manage customer inquiries and feedback
Maintain customer records in CRM systems
Provide product information and support
Resolve customer concerns efficiently
Develop strong customer relationships
Collaborate with sales teams
Prepare reports on customer interactions

Must Have skills

CommunicationCustomer serviceConflict resolutionProblem-solvingInterpersonal skills

Nice To Have Skills

Sales experienceCRM softwareData entryTeam collaborationTime management

Tools Knowledge Requried

CRM softwareMicrosoft OfficeEmailChat tools

Job Keywords

Customer ServiceClient RelationsCommunicationProblem SolvingInterpersonal Skills

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