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Customer Onboarding Specialist
GrowthAssistant
Posted
4 days ago

Philippines

Remote

PHP 50K

Mid Level

Full Time

Job Categories

Customer Support Remote Admin Sales

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Sema Summary

The Customer Onboarding Specialist will manage the setup and configuration of hotels during the onboarding process. The role involves client interaction, issue escalation, and process documentation.

About Company

GrowthAssistant provides trained offshore employees to assist with manual tasks related to campaign management and reporting, enabling marketing teams to concentrate on strategic initiatives.

Core Requirements

2+ years in Customer Success
Experience in Salesforce or similar tools
Strong communication skills
Ability to work in different time zones
Basic Excel skills

Responsibilities

Setup hotels during onboarding
Schedule customer success touchpoints
Respond to client inquiries
Escalate client issues
Create process documentation
Handle outbound customer communication
Perform administrative tasks

Benifits

$25 monthly perfect attendance bonus
Performance bonus
Anniversary bonus
Paid Parental Leave
Paid Time Off
Health Coverage

Must Have skills

Customer SuccessSalesforceCommunicationExcelProblem SolvingTime ManagementDocumentation

Job Keywords

Customer OnboardingClient SupportTechnical SkillsRemote WorkTeam Collaboration

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