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GrowthAssistant

Customer Onboarding Specialist

GrowthAssistant

Posted

4 days ago

Philippines

Remote

PHP 50K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Customer Onboarding Specialist will manage the setup and configuration of hotels during the onboarding process. The role involves client interaction, issue escalation, and process documentation.

About Company

GrowthAssistant provides trained offshore employees to assist with manual tasks related to campaign management and reporting, enabling marketing teams to concentrate on strategic initiatives.

Core Requirements

  • 2+ years in Customer Success
  • Experience in Salesforce or similar tools
  • Strong communication skills
  • Ability to work in different time zones
  • Basic Excel skills

Responsibilities

  • Setup hotels during onboarding
  • Schedule customer success touchpoints
  • Respond to client inquiries
  • Escalate client issues
  • Create process documentation
  • Handle outbound customer communication
  • Perform administrative tasks

Benifits

  • $25 monthly perfect attendance bonus
  • Performance bonus
  • Anniversary bonus
  • Paid Parental Leave
  • Paid Time Off
  • Health Coverage

Must Have skills

Customer SuccessSalesforceCommunicationExcelProblem SolvingTime ManagementDocumentation

Job Keywords

Customer OnboardingClient SupportTechnical SkillsRemote WorkTeam Collaboration

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