Customer Onboarding Executive
Yanolja
Posted
3 weeks ago
Remote
Remote
USD 5K
Mid Level
Full Time
Sema Summary
The Customer Onboarding Executive will coordinate the onboarding process for new clients and provide comprehensive training on software products. This role requires strong relationship-building skills and technical acumen to ensure client satisfaction.
About Company
Yanolja is a leading global enablement and data platform transforming the travel and experiences industry with innovative technology solutions.
Core Requirements
- Bachelor's degree, preferably in a technical field.
- Minimum of 2 years in a customer-facing role.
- Strong technical acumen for troubleshooting.
- Excellent communication skills in English and regional languages.
- Experience in the hospitality industry is preferred.
Responsibilities
- Coordinate the onboarding process for new clients.
- Conduct needs analysis to customize solutions.
- Provide training on products and services.
- Respond to client inquiries and resolve issues.
- Build strong client relationships.
- Gather client feedback for product improvement.
- Maintain records of client interactions in CRM.
Must Have skills
Job Keywords
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