Customer Experience Specialist
A.P. Moller - Maersk
Posted
last week
Thane, Maharashtra, India
Onsite
INR 50K
Entry Level
Full Time
Sema Summary
The Customer Experience Specialist focuses on managing customer inquiries and enhancing service delivery. This role requires strong analytical skills and effective communication with various stakeholders.
About Company
A.P. Moller - Maersk is a global leader in integrated logistics with over 100,000 employees, dedicated to sustainability and innovation in the logistics sector.
Core Requirements
- Bachelor's degree
- 2+ years experience
- Proficient in MS Office
- Strong communication skills
- Customer service experience
Responsibilities
- Provide exceptional customer service.
- Handle customer inquiries and resolve issues.
- Update process SOPs.
- Identify service improvements.
- Manage after-sales container processes.
- Collaborate with team members.
- Prepare MBR and WBR reports.
Benifits
- Work-Life Balance
- Professional Growth
- Global Exposure
- Diversity and Inclusion
- Flexible Working Arrangements
Must Have skills
Job Keywords
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