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Customer Experience Specialist
Semesteria
Posted
3 weeks ago

Singapore, Singapore

Onsite

SGD 3K

Junior Level

Full Time

Job Categories

Customer Support Service Communications Sales

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Sema Summary

As a Customer Experience Specialist, you will be responsible for ensuring client satisfaction by addressing inquiries and resolving issues efficiently. You will work on providing excellent service and improving customer interactions. The role requires good communication skills and a customer-oriented mindset, ideally suited for junior professionals looking to enhance their career in client services. This position is full-time and located in Singapore.

About Company

Semesteria is a dynamic company focused on providing exceptional customer services and solutions, dedicated to fostering positive client relationships.

Core Requirements

Excellent communication skills
Customer-oriented mindset
Problem-solving abilities
Ability to work in a team
Basic understanding of customer service protocols

Responsibilities

Address customer inquiries promptly
Resolve customer complaints effectively
Collaborate with team members to enhance service quality
Maintain accurate customer records
Assist in developing customer experience strategies
Monitor customer feedback for improvements
Provide training to new team members

Must Have skills

CommunicationProblem-solvingTeamworkActive listeningTime management

Nice To Have Skills

CRM software knowledgeMultilingual skillsSales techniques

Tools Knowledge Requried

CRMEmailHelp desk software

Job Keywords

customer servicesupportcommunicationproblem resolutionexperience management

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