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Customer Experience Specialist
Semesteria
Posted
last week

Nepal

Remote

NPR 50K

Mid Level

Full Time

Job Categories

Sales Customer Support E-Commerce Remote

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Sema Summary

As a Customer Experience Specialist at TalentPop App, you will drive sales through exceptional customer service. This role requires assisting customers with inquiries and ensuring a seamless online experience.

About Company

TalentPop App partners with fast-growing e-commerce brands to enhance customer experiences and drive loyalty.

Core Requirements

1 year of remote sales experience
Prior e-commerce experience
Strong communication skills
Experience in customer service via phone or chat
Familiarity with CRM tools

Responsibilities

Engage with customers through various channels.
Identify upselling and cross-selling opportunities.
Assist with abandoned cart recovery.
Manage order-related concerns.
Document customer interactions accurately.
Analyze customer feedback.
Represent the brand voice in every interaction.

Benifits

Earn commissions
Annual performance-based raises
Paid time off
Health coverage
Performance bonuses

Must Have skills

Persuasive communicationCustomer relationship managementE-commerce knowledgeTechnical problem-solvingSelf-motivation

Job Keywords

Customer ServiceSalesE-CommerceRemote WorkSupport

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