Customer Experience Specialist
HRS Group
Posted
last week
Ho Chi Minh City, Ho Chi Minh City, Vietnam
Remote
VND 6M
Mid Level
Contract
Sema Summary
The Customer Experience Specialist supports Government and Enterprise accounts, ensuring high-quality service and relationship management. This role involves consulting, data reporting, and assisting with hotel bookings.
About Company
HRS Group is a leader in business travel technology, simplifying hotel stays for corporations and enhancing efficiency with innovative solutions. The company operates globally with a focus on customer satisfaction and effective management.
Core Requirements
- Commercial education or Business Administration degree
- Experience in B2B travel industry
- Strong communication skills
- Ability to handle time pressure
- Fluency in English
Responsibilities
- Provide excellent customer service for corporate clients
- Assist in hotel bookings and data reporting
- Manage relationships with key customers
- Consult with clients to enhance B2B relations
- Implement cooperation with new clients
- Conduct online training and teleconferences
- Act as the first touchpoint for corporate clients
Benifits
- annual bonus
- work equipment
Must Have skills
Job Keywords
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