Search for Jobs

Customer Experience Specialist
Guesty
Posted
yesterday

Metro Cebu

Remote

PHP 30K

Entry Level

Full Time

Job Categories

Customer Accounting Support Service Operations

Match

Skills

Experience

Industry

Sema Summary

The Customer Experience Accounting Specialist at Guesty focuses on enhancing customer satisfaction through effective accounting and support strategies. The role requires a detail-oriented individual who can manage inquiries, resolve issues, and collaborate with cross-functional teams to optimize processes. A strong foundation in customer service principles and accounting practices is essential. This full-time position is based in Metro Cebu and offers a hybrid work model.

About Company

Guesty provides innovative solutions for property management and customer service in the hospitality sector, aiming to deliver exceptional experiences for clients and guests alike.

Core Requirements

Bachelor's degree in Accounting or related field
Strong communication skills
Customer service experience
Detail-oriented
Problem-solving abilities

Responsibilities

Manage customer inquiries and resolve accounting issues
Collaborate with teams to enhance customer experience
Ensure accuracy in customer billing
Assist in the preparation of financial reports
Monitor customer feedback and suggest improvements
Use CRM tools for tracking interactions
Support operational tasks as needed

Must Have skills

CommunicationProblem-solvingAttention to detailCustomer serviceAccounting principles

Nice To Have Skills

CRM softwareTeam collaborationAnalytical skillsTime managementAdaptability

Tools Knowledge Requried

CRMExcelAccounting software

Job Keywords

Customer ServiceAccountingSupportCommunicationProblem solving

Similar Jobs