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Customer Experience Specialist
AIA Philippines
Posted
last week

Makati, National Capital Region, Philippines

Remote

PHP 50K

Mid Level

Full Time

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Customer Experience Marketing Analytics Design

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Sema Summary

The role focuses on enhancing customer satisfaction through effective feedback management and experience improvements. It involves collaborating with various stakeholders to elevate the overall customer experience at AIA Philippines.

About Company

AIA Philippines is part of AIA, a leading independent publicly listed life insurance group in Asia. They aim to help customers navigate life's challenges while promoting healthier lifestyles.

Core Requirements

Bachelor's degree in relevant field.
Experience in customer experience management.
Strong analytical skills.
Excellent communication skills.
Ability to collaborate across functions.

Responsibilities

Manage the Customer Satisfaction survey tool.
Implement action plans from customer feedback.
Facilitate analytics of customer feedback.
Work with stakeholders to improve experiences.
Develop business-unit customer journey maps.
Ensure service recovery processes are effective.
Advocate for Customer Experience within the organization.

Must Have skills

Customer feedback analysisAction planningStakeholder collaborationHuman-Centered DesignExcellent communication

Job Keywords

Customer ExperienceAnalyticsFeedback ManagementStakeholder EngagementContinuous Improvement

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