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Customer Experience Specialist
GiaoHangNhanh (GHN)
Posted
3 weeks ago

Ho Chi Minh City, Vietnam

Onsite

VND 15M

Mid Level

Full Time

Job Categories

Customer Experience Research Logistics Marketing

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Experience

Industry

Sema Summary

The Customer Experience Specialist will analyze customer journeys and improve customer satisfaction initiatives. This role requires collaboration with various departments to enhance service delivery and product development.

About Company

GiaoHangNhanh (GHN) is a leading technology-driven logistics company in Vietnam, specializing in providing fast, reliable, and efficient delivery services across the country.

Core Requirements

Bachelor's degree in Marketing, Business, or related field
3 years of experience in customer experience or analysis
Knowledge of customer experience principles
Experience in e-logistics or e-commerce is a plus
Strong analytical and communication skills

Responsibilities

Monitor customer journeys and evaluate touchpoints
Develop initiatives to improve customer experience
Collaborate with internal teams for data accuracy
Analyze survey data to understand customer needs
Create reports and dashboards for stakeholders
Design CX governance framework
Coordinate responsibilities across departments

Benifits

Lương tháng 13
Thưởng Performance Pay
12 ngày nghỉ phép hằng năm
Đầy đủ chế độ BHXH, BHYT, BHSK theo luật định
Cơ hội học hỏi từ các đồng nghiệp có nhiều kinh nghiệm

Must Have skills

Analytical skillsCommunication skillsProject managementProblem-solvingData interpretation

Job Keywords

Customer ExperienceLogisticsData AnalysisMarketingE-commerce

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