Customer Experience
Transcosmos Indonesia
Posted
last week
Semarang, Central Java, Indonesia
Onsite
IDR 5M
Entry Level
Contract
Sema Summary
The role involves assisting customers in Mandarin, handling complaints, and providing information through various channels. Candidates are expected to report on complaints and follow up effectively.
About Company
Transcosmos Indonesia is a joint-venture company providing integrated contact center services, digital marketing, and eCommerce solutions endorsed by over 50 years of experience in the industry.
Core Requirements
- High school diploma or equivalent required.
- Fluency in Mandarin at HSK 3 level.
- Strong communication skills.
- Ability to multitask.
- Minimum GPA of 2.75.
Responsibilities
- Handle customer complaints via voice and digital channels.
- Provide accurate information to customers.
- Create reports on customer feedback.
- Follow up on complaint resolutions.
- Participate in shift work.
- Engage in team discussions to improve service.
- Maintain high standards of communication.
Benifits
- Fulfilling Career
- Professional Growth
- Work-Life Balance
Must Have skills
Job Keywords
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