Customer Experience Representative
FedEx
Posted
last week
Angeles, Central Luzon, Philippines
Onsite
PHP 25K
Entry Level
Full Time
Sema Summary
This position involves managing customer inquiries and providing support. The role requires a commitment to ensuring customer satisfaction and issue resolution.
About Company
FedEx is a leading express transportation company committed to delivering exceptional service. They focus on innovation and their workforce's well-being.
Core Requirements
- Secondary education or equivalent
- One year of customer service experience
- Strong communication skills
- Problem-solving abilities
- Ability to manage customer inquiries effectively
Responsibilities
- Handle customer inquiries professionally.
- Manage account creation and updates.
- Provide quotes to customers as required.
- Resolve customer complaints and issues.
- Ensure service recovery and satisfaction.
- Track customer requests and follow up.
- Assist in basic process onboarding.
Must Have skills
Job Keywords
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