Customer Experience
Ruangguru for Business
Posted
last week
Yogyakarta, Yogyakarta, Indonesia
Remote
IDR 5M
Mid Level
Contract
Sema Summary
This role involves managing leads and ensuring smooth communication between students and teachers. Candidates must excel in customer support and operational tasks.
About Company
Ruangguru for Business is part of Ruangguru, Southeast Asia's largest ed-tech company, providing training and learning solutions to various companies across numerous industries.
Core Requirements
- Bachelor's degree in a relevant field.
- Experience in customer service or operations.
- Strong time management skills.
- Excellent communication abilities.
- Critical thinking and problem-solving skills.
Responsibilities
- Manage leads from inquiry to payment approval.
- Facilitate student-teacher matchmaking.
- Collaborate with agents and teacher associates.
- Ensure alignment with teacher availability.
- Track customer feedback for improvements.
- Provide on-site onboarding for new processes.
- Analyze business metrics to enhance performance.
Must Have skills
Job Keywords
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