Customer Experience Operations
respond.io
Posted
yesterday
Kuala Lumpur, Malaysia
Remote
MYR 6K
Full Time
Sema Summary
The role focuses on managing customer experience operations at respond.io. Candidates are expected to enhance customer support and improve operational processes. Strong skills in customer service and operations management are relevant for this position. It is a full-time role located in Kuala Lumpur, Malaysia, with hybrid work options. Salary adjustment can be anticipated based on performance and responsibilities.
About Company
respond.io is a communications platform focused on enhancing customer interactions through streamlined operational processes. The company values efficiency and customer satisfaction.
Core Requirements
- Experience in customer service
- Operations management expertise
- Ability to work in a hybrid environment
- Problem-solving skills
- Communication skills
Responsibilities
- Manage customer support operations
- Optimize processes for efficiency
- Train staff on customer experience
- Collaborate with management on strategies
- Analyze customer feedback
- Ensure service quality standards
- Develop reports on customer operations
Must Have skills
Nice To Have Skills
Job Keywords
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