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Customer Experience Manager
Concentrix
Posted
3 months ago

Taguig, National Capital Region, Philippines

Onsite

PHP 80K

Senior Level

Full Time

Job Categories

Management Consulting Customer Strategy Leadership

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Sema Summary

Concentrix is seeking a Senior Customer Experience Manager for its CX Strategy & Consulting Group. The role involves leading consulting teams in enhancing customer interactions through strategic insights and recommendations.

About Company

Concentrix is a global technology and services leader that partners with top brands, delivering integrated solutions across the enterprise.

Core Requirements

Minimum 8 years in customer experience consulting.
Experience with Voice of Customer methodologies.
Advanced analytical skills with large data sets.
Proven leadership in complex situations.
Excellent communication and presentation skills.

Responsibilities

Serve clients across multiple industries.
Map and analyze end-to-end customer journeys.
Develop strategies with calculated ROI expectations.
Manage consulting projects and timelines.
Build trusted relationships with clients.
Provide thought leadership and recommendations.
Lead a high-performing consulting team.

Must Have skills

Customer experience strategyConsulting expertiseAnalytical skillsData analysis toolsTeam leadershipMicrosoft Office proficiencyInterpersonal communication

Job Keywords

Customer ExperienceConsultingCX StrategyProject ManagementData Analysis

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