Customer Experience Manager
Confidential Company
Posted
3 weeks ago
Pasig City
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The Head of Customer Experience drives customer excellence across various touchpoints. This role focuses on enhancing customer satisfaction and loyalty while aligning with commercial goals.
About Company
A dynamic logistics and service company based in Indonesia, focusing on secure and efficient customer-oriented solutions.
Core Requirements
- Bachelor’s degree in any field
- 1+ years of experience in Customer Experience Management
- Proven leadership experience
- Strong strategic capabilities
- Data-driven mindset
Responsibilities
- Drive customer excellence across retail and digital touchpoints.
- Develop and execute customer experience strategies.
- Lead initiatives to strengthen customer loyalty.
- Improve service consistency across the network.
- Align customer experience with commercial goals.
- Analyze customer insights and analytics.
- Collaborate with cross-functional teams.
Must Have skills
Job Keywords
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