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Customer Experience Manager
UL Solutions
Posted
3 weeks ago

Bengaluru, Karnataka

Onsite

INR 50K

Mid Level

Full Time

Job Categories

Management Customer Support Experience Strategy

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Sema Summary

The Customer Experience Manager at UL Solutions is responsible for overseeing customer interactions and ensuring high levels of satisfaction. This position requires strong management and strategic insight to improve customer experiences. Successful candidates will have mid-level experience in customer support management. The role is based in Bengaluru, Karnataka, and demands an on-site presence. The company promotes a data-driven approach to enhance customer interactions.

About Company

UL Solutions focuses on delivering high-quality customer experiences across various markets. They are committed to innovation and management excellence.

Core Requirements

Bachelor's degree
3+ years of experience in customer management
Strong leadership skills
Ability to analyze customer feedback
Excellent communication skills

Responsibilities

Oversee customer service interactions
Manage a team of customer support representatives
Develop strategies for customer satisfaction
Analyze customer feedback for improvements
Collaborate with product teams
Train team members on best practices
Report on customer experience metrics

Must Have skills

Customer serviceTeam managementAnalytical skillsCommunicationStrategic thinking

Nice To Have Skills

Data analysisProject managementConflict resolutionCoachingPresentation skills

Job Keywords

customer experiencemanagementsupportstrategyleadership

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