Customer Experience
Welsend Malaysia
Posted
3 weeks ago
Greater Kuala Lumpur
Onsite
MYR 3K
Junior Level
Full Time
Sema Summary
As a Customer Experience professional at Welsend Malaysia, you'll be responsible for providing exceptional support to customers, primarily requiring Mandarin communication skills. The role is based in Greater Kuala Lumpur and is suited for individuals who are passionate about customer service. Candidates with a junior-level background in customer interactions will excel, and there are opportunities for career development within the company. This full-time position does not offer remote work.
About Company
Welsend Malaysia is focused on delivering excellent customer experiences, striving to make interactions seamless and satisfying for clients.
Core Requirements
- Proficiency in Mandarin
- Strong communication skills
- Basic understanding of customer service principles
- Ability to work in a team
- High school diploma or equivalent
Responsibilities
- Handle customer inquiries and complaints
- Provide accurate information to customers
- Assist customers in resolving issues
- Document customer interactions
- Work collaboratively with team members
- Participate in training sessions
- Continuously improve customer service skills
Must Have skills
Nice To Have Skills
Job Keywords
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