Customer Experience Executive
Protect Group
Posted
3 months ago
Bangkok, Bangkok City, Thailand
Onsite
THB 30K
Junior Level
Full Time
Sema Summary
As a Customer Experience Executive, you will manage customer inquiries and complaints while ensuring high customer satisfaction. You will work in a team-focused environment, leveraging your skills to enhance service quality.
About Company
Protect Group is a tech company dedicated to improving customer experiences and business results through innovative technology. They focus on ancillary revenue solutions and customer-centric services across various sectors including travel and hospitality.
Core Requirements
- Experience in customer-focused roles.
- Fluency in English.
- Strong attention to detail.
- Excellent communication skills.
- Ability to work with CRM systems.
Responsibilities
- Monitor and respond to customer inquiries.
- Review refund applications and authorize valid requests.
- Address and escalate customer complaints as needed.
- Collaborate with internal teams to direct inquiries.
- Maintain professionalism and politeness in communications.
- Build rapport with customers.
- Promote a positive and motivated work environment.
Must Have skills
Job Keywords
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