Customer Experience Consultant
A.P. Moller - Maersk
Posted
3 weeks ago
Tanjung Priok, Jakarta, Indonesia
Onsite
IDR 6M
Junior Level
Full Time
Sema Summary
As a Customer Experience Consultant at A.P. Moller - Maersk, you will focus on improving customer satisfaction and service delivery in Jakarta, Indonesia. The role requires a proactive approach in addressing customer needs and collaborating with various teams. Ideal candidates will possess strong interpersonal skills and a basic understanding of customer service principles. This position is full-time and suitable for junior professionals aspiring to grow in customer experience management.
About Company
A.P. Moller - Maersk is a global leader in shipping and logistics, striving to enhance customer satisfaction through innovative service solutions.
Core Requirements
- Bachelor's degree in relevant field.
- Strong communication skills.
- Basic understanding of customer service.
- Ability to work in a team.
- Customer-oriented mindset.
Responsibilities
- Assist customers with inquiries.
- Gather feedback to enhance services.
- Support the implementation of customer experience initiatives.
- Collaborate with sales teams to meet customer needs.
- Analyze customer data for insights.
- Promote customer loyalty programs.
- Monitor service delivery metrics.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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