Customer Experience Consultant
A.P. Moller - Maersk
Posted
last week
Mumbai, Maharashtra, India
Onsite
INR 30K
Entry Level
Full Time
Sema Summary
The role involves managing customer experience post-onboarding, focusing on relationship, contract, and dispute management. Candidates will support operations through administrative and technical tasks.
About Company
A.P. Moller - Maersk is a global integrated transport and logistics company committed to connecting the world for societal growth. With a presence in 130 countries, it employs over 110,000 individuals.
Core Requirements
- Bachelor's degree related to logistics or business.
- Strong communication skills.
- Experience in customer service.
- Ability to manage relationships.
- Familiarity with case management.
Responsibilities
- Manage customer onboarding.
- Handle customer inquiries.
- Resolve customer disputes.
- Support administrative tasks.
- Communicate effectively with clients.
- Gather customer feedback.
- Collaborate with team members.
Must Have skills
Job Keywords
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