Customer Experience Associate
Zerodha Fund House
Posted
last week
Bengaluru, Karnataka, India
Onsite
INR 40K
Mid Level
Full Time
Sema Summary
As a Customer Experience Associate, you will resolve customer queries and enhance user satisfaction. This role involves coordination with product teams to improve service quality.
About Company
Zerodha Fund House is committed to redefining the mutual funds landscape in India. The company aims to empower a new generation of investors by providing simplified investment solutions.
Core Requirements
- 2-3 years experience in customer support.
- Familiarity with stock markets.
- Strong communication skills.
- Ability to work as part of a team.
- Empathy and problem-solving abilities.
Responsibilities
- Resolve customer queries using FAQs and demos.
- Coordinate with partner support teams.
- Document feedback for product review.
- Label customer queries to analyze support trends.
- Identify pain points for end-users.
- Track support metrics and prepare reports.
- Ensure customer satisfaction through proactive support.
Must Have skills
Job Keywords
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