Customer Experience Associate
Lazada
Posted
3 weeks ago
Bangkok Metropolitan Area
Onsite
THB 60K
Mid Level
Full Time
Sema Summary
The role involves leading customer experience strategies and analyzing customer feedback to drive improvements. The candidate will collaborate with various teams to implement effective solutions.
About Company
Lazada Group is the leading eCommerce platform in Southeast Asia, part of Alibaba Group, aiming to serve 300 million shoppers by 2030 through innovative commerce and technology.
Core Requirements
- 3+ years in customer experience strategy
- Proficiency in data analytics tools
- Strong project management skills
- Excellent communication skills
- Ability to collaborate with stakeholders
Responsibilities
- Lead customer experience strategy development.
- Analyze customer feedback and market trends.
- Define and track KPIs for initiatives.
- Collaborate with stakeholders for solutions.
- Ensure timely execution of initiatives.
- Foster a customer-centric culture.
- Drive continuous improvement in customer experience.
Benifits
- Career growth
- Learning opportunities
- Diversity and inclusion
- Environmental sustainability
- Social impact
Must Have skills
Job Keywords
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