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Customer Experience Analyst
Semesteria
Posted
2 weeks ago

National Capital Region, Philippines

Remote

PHP 40K

Mid Level

Full Time

Job Categories

Support Analysis Customer Experience Research

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Sema Summary

The Customer Experience Analyst role involves improving customer interactions and satisfaction. The candidate will analyze customer feedback and data to provide insights that drive service enhancements. This position is mid-level, ideal for individuals experienced in data analysis and customer service roles. Being remote allows flexibility, but the location is primarily in the National Capital Region of the Philippines. The company values a proactive approach to solution finding and customer engagement.

About Company

Semesteria focuses on innovative solutions to improve customer interactions across various platforms.

Core Requirements

Bachelor's degree in a related field
Strong analytical skills
Experience in customer service
Data interpretation capabilities
Effective communication skills

Responsibilities

Analyze customer feedback data
Enhance customer engagement strategies
Report on service effectiveness
Collaborate with product teams
Identify improvement areas
Develop customer satisfaction metrics
Assist in training customer support staff

Must Have skills

Data analysisCustomer serviceReport writingCommunicationProblem solving

Nice To Have Skills

Project managementTeam collaborationUser experience knowledgeStatistical analysisMarket research

Job Keywords

customer experiencedata analysisservice improvementfeedbackreporting

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