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Customer Experience Analyst
Adapundi
Posted
3 weeks ago

Jakarta, Indonesia

Onsite

IDR 5M

Junior Level

Contract

Job Categories

Customer Analysis Support Data Remote

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Sema Summary

As a Customer Experience Analyst at Adapundi, you will be responsible for analyzing customer feedback and identifying trends that enhance overall satisfaction. You will prepare detailed reports that provide insights into customer experiences and collaborate with various teams to implement improvements. This position requires a keen analytical mindset and strong communication skills to effectively convey your findings. This is a contract position based in Jakarta, Indonesia, suitable for junior-level candidates seeking growth in customer experience analysis.

About Company

Adapundi is a growing company focused on enhancing customer experiences through data-driven insights and solutions.

Core Requirements

Bachelor's degree in a related field
Strong analytical skills
Effective communication abilities
Experience with data analysis tools
Basic understanding of customer service principles

Responsibilities

Analyze customer feedback data.
Identify key areas for improvement.
Prepare reports on customer satisfaction trends.
Collaborate with teams to enhance services.
Implement changes based on customer insights.
Monitor customer engagement metrics.
Assist in developing customer experience strategy.

Must Have skills

Analytical skillsCommunication skillsData analysisProblem-solvingCustomer service

Nice To Have Skills

Project managementCollaboration skillsPresentation skillsAttention to detailCreative thinking

Tools Knowledge Requried

ExcelCustomer data softwareAnalytics toolsCRM platformsPresentation software

Job Keywords

Customer experienceData analysisFeedbackSatisfactionReporting

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